Wait times are WAY OFF!!!

Signs and app said 50min when I entered Transformers ride. Over 1:15min later Im still cant see the front of the line, and the app says the wait time is 60min now. We havent moved in 20min and theres announcements now that the ride is having issues. @Universal you need to do a MUCH better job at informing your riders what is going on! We are now stuck and cant go forward or backwards - if an emergency takes place there will be mass panic because WE HAVE NO IDEA WHAT IS GOING ON!!!!!!!!!

SteveInToronto4537 about Magic Guide: Universal Orlando, v3.9.1